4 Things Every Small Business Should Do This Year

As a business owner, you wake up every day with a purpose – to make your business succeed. This drive is what sometimes keeps you up at night and what makes you seek better ways to do what you do. With last year being history and this year looking good for gains, what steps have you taken to ensure that 2018 is a good one for your business?

Here are a few fundamental things you should do for your business this year: Continue reading “4 Things Every Small Business Should Do This Year”

15 Tips To Improve Your Survey Response Rate

How well is your survey working?

A quick way to tell is how well it pulls in responses.

In survey research, the response rate is the number of people who answered your survey divided by the number of people in the sample.

With the increasing burden to retain customers, it is important that you figure out ways to increase your survey response rates. All your business may need to get to that next level could be the right customer feedback. Continue reading “15 Tips To Improve Your Survey Response Rate”

5 Reasons Feedback Is Essential

The word ‘Feedback’ has been around for ages. We hear it being used in various spheres of our existence, but what exactly is it?

Feedback – broken down

The term ‘Feedback’ is defined as information about reactions to a product, a person’s performance of a task, etc. which is used as a basis for improvement.

Feedback occurs when a person or persons react to an action or behavior. An example is the term Customer Feedback which refers to the buyers’ reaction to a company’s products, services or policies. Employee performance feedback, on the other hand, is the employees’ reaction to feedback from their supervisor. The exchange of information sees both performances expected and performance exhibited come to play. Continue reading “5 Reasons Feedback Is Essential”